Real-time Call Management

• Caters to multiple communication platforms.
• Cost Allocation by User & hierarchy.
• Facilitates internal charging & comparison for budget vs actuals.

User Management

• Caters to both functional & Administrative Hierarchy.
• Allow User Assignment to Multiple Roles for Different Services.

Real-time Call Authentication

• 2nd level User Authentication & Call Control.
• Caters to multiple toll-fraud scenarios.

Bill Analytics

• Multiple bill processing (Telco, Utility, Office Automation, etc).
• Allocation of cost-to-cost centers.
• Connector to Financial Accounting systems.

Alarm Monitoring

• Captures Alarm (Exception) data from devices.
• Caters to multiple protocols.
• Alarm Delivery through Dashboard & messaging platform
• Proactive sustainability control

Data Analytics

• Realtime Analytics & Historical
• Consolidation of cost by hierarchy
• Making invisible cost to visible
• Cost optimization & Productivity Enhancement

MS Teams / Zoom Recorded Calls

• Recorded call statistics
• Playback access by User & Hierarchy